politique de confidentialité

politique de confidentialité

Effective Date: 2025

Surface Tech Construction Materials Canada (“Surface Tech,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our services, or communicate with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to provide our services and improve your experience. The types of information we may collect include:

A. Information You Provide Directly

  • Contact information: name, email address, phone number, company name, and job title.
  • Project details: information about your construction or asphalt project, including location and specifications.
  • Account information: if you create an account or sign up for newsletters.
  • Communications: messages or inquiries you send through our website or via email.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information: IP address, browser type, device type, operating system, and time zone.
  • Usage data: pages visited, links clicked, time spent on our site, and navigation patterns.
  • Cookies and tracking technologies: to enhance your experience and analyze site performance (see Section 6 below).

2. How We Use Your Information

We use personal information for the following purposes:

  • To respond to inquiries, provide quotes, and support your projects.
  • To deliver products and services you request, including technical documentation and specifications.
  • To communicate updates, marketing information, and newsletters (with your consent where required).
  • To improve our website, services, and user experience.
  • To comply with legal and regulatory obligations.
  • To prevent fraud, errors, and misuse of our services.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information in limited circumstances:

  • With service providers who assist in delivering our services (e.g., hosting, email, analytics).
  • With contractors or project partners, but only as necessary to support your specific project.
  • When required by law, regulation, or legal process.
  • In the event of a merger or acquisition, where your data may be transferred as part of the business assets.

All third-party service providers are required to comply with applicable privacy laws and protect your information.

4. International Data Transfers

As part of our operations, your personal information may be processed or stored outside of Canada, including in the United States.

When data is transferred internationally, we take steps to ensure it is protected in accordance with Canadian privacy laws.

5. Data Retention

We retain personal information only as long as necessary:

  • To fulfill the purposes described in this Privacy Policy,
  • To comply with legal obligations, or
  • Until you request deletion of your information (subject to applicable laws).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance and functionality,
  • Analyze traffic and usage patterns,
  • Provide a customized experience.

You may manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Your Rights

Depending on your location, you have certain privacy rights, including:

  • Access to the personal information we hold about you.
  • Correction of inaccurate or incomplete information.
  • Withdrawal of consent to certain data processing activities.
  • Request for deletion of your personal information (subject to legal requirements).
  • Opt-out of marketing communications by using the unsubscribe link in our emails or contacting us directly.

To exercise your rights, please email us at privacy@surfacetech.ca.

8. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of your data.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated “Effective Date.”

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us:

  • Surface Tech Construction Materials Canada
  • Email: privacy@surfacetech.ca
  • Website: www.surfacetech.ca